Entertainment should be fun and in control. r24 provides a range of tools and resources to help you play smart, set healthy limits, and get help when needed.
At r24, we believe online gambling is a form of entertainment — much like watching a movie or going out for a meal. It should be a fun, relaxing activity that never becomes a burden in your daily life.
Responsible gaming is not just a slogan we place in the corner of our website. It is at the core of how we operate the r24 platform every day. We understand that for a small number of players, what starts as entertainment can become harder to control. That is why we invest in tools, staff training, and procedures that allow us to respond quickly when a player needs help.
Our goal is simple — we want every r24 player to enjoy a positive and controlled gaming experience. We do not profit from others' problems. That is why all the gaming control tools we provide are completely free and can be accessed directly through your account.
r24 only accepts players aged 18 and above. Age verification is mandatory during the KYC process and we make no compromises on this matter.
Many players do not realize that their gaming patterns have started to become a problem. Early recognition is key to an easier resolution. Here are the warning signs to watch out for:
Gambling with money meant for essential needs such as rent, bills, or food.
Continuing to play to "win back" money that has been lost — the "chasing losses" mentality.
Spending far more time playing than planned, to the point of neglecting other responsibilities.
Hiding gambling activity from close family or friends.
Feeling restless, irritable, or stressed when unable to play or after a loss.
Borrowing money or selling assets to fund gambling.
Gambling has started to interfere with your work performance, studies, or personal relationships.
Has tried to stop or reduce gaming multiple times but has not succeeded.
If you recognise two or more of the above signs in yourself, we strongly encourage you to use the available control tools or contact the r24 support team for guidance.
R24 provides a comprehensive and easy-to-use set of control tools. All settings can be adjusted directly through your account settings section without needing to contact support — though our team is always ready to help if needed.
Set daily, weekly, or monthly deposit limits to keep your spending always in check. These limits take effect immediately once set. To increase a limit, a 7-day waiting period applies for additional protection.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the system will automatically block your gaming session for the set period.
Set a maximum duration for each gaming session. When the time is up, the system will issue a warning and the session will be automatically ended. This tool is especially useful for avoiding unintentionally long play sessions.
Take a break from the platform for 24 hours, 7 days, or 30 days — your choice. During the break period, you will not be able to log in or make any deposits. Your account balance remains safe.
Opt out of all promotional communications and bonus offers. You can focus on playing without being tempted by offers that may lead you to spend more than planned.
View a full summary of your gaming activity including total time played, deposits, wins, and losses over any time period. This information helps you make smarter decisions.
Answer the following questions honestly with yourself. This is not a formal test, but it can help you better understand your relationship with gambling. If more than half of your answers are "Yes", we encourage you to contact our support team or seek professional help.
Have you ever felt the need to gamble with increasingly larger amounts of money to get the same thrill?
Have you ever lied to family members or friends about how much time or money you have spent gambling?
Has gambling ever caused serious problems in your personal relationships, work, or finances?
Have you ever tried to cut back or stop gambling but were unable to do so?
Do you use gambling as a way to escape problems or negative feelings such as sadness, anxiety, or stress?
Have you ever borrowed money, sold belongings, or used savings in order to gamble?
This assessment is an initial guide only. If you need a more detailed evaluation, the r24 support team can connect you with the right resources and specialists.
Self-exclusion is a more serious and lasting measure compared to a temporary break. When you apply for self-exclusion, your r24 account will be fully closed for the chosen period — and we will not reactivate it before that period ends, without exception.
Reach our support team via 24/7 Live Chat and state your intention to self-exclude. Our team is trained to handle these requests with full empathy and without any judgment.
You may choose an exclusion period of 6 months, 1 year, 2 years, or a permanent exclusion. We recommend selecting a duration that you feel is sufficient to make a meaningful change in your life.
Once the request is confirmed, your account will be closed immediately. Any remaining balance in your account will be returned to you via the standard withdrawal method within 3–5 business days.
Your name will be immediately removed from all r24 marketing communication lists. You will no longer receive any promotional emails or notifications that could trigger the urge to play again.
Self-exclusion is not the end of our relationship with you. r24 can help connect you with a counselor or suitable support organization during your recovery period.
Requests to cancel a self-exclusion before the set period has ended will not be entertained. This is our commitment to you and to the integrity of r24's responsible gaming program.
R24 takes the protection of children and minors extremely seriously. Our platform is restricted to individuals aged 18 and above only, and we implement multiple layers of protection to ensure this is strictly followed.
Any account confirmed to belong to an underage player will be closed immediately and all funds will be returned. Legal action may be taken against any party who assists a minor in accessing the platform.
Acknowledging that you need help is a brave and important step. r24 fully supports anyone who takes that step. In addition to our internal support, there are also external resources that can help:
Our support team is trained to help players facing difficulties. Reach us via Live Chat at any time — we're here to help, without any judgment.
Online nowR24 can help connect you with a licensed counselor who specializes in problem gambling. This referral service is free for all r24 players.
Free referralThe Malaysian Counselling Association (PERKAMA) provides professional counselling services covering problem gambling issues. Contact them for more information on face-to-face counselling sessions.
Local resourcesSharing your experience with others who understand the challenges you face can be incredibly helpful. There are active problem gambling support groups across Malaysia.
Local communityMore than just an entertainment platform — we are a responsible partner
All r24 support team members undergo specialized training in identifying and assisting players who may be experiencing gambling problems — with an empathetic and non-judgmental approach.
Every player can view a detailed report of their gaming activity at any time — including time played, total deposits, wins, and losses — for a clear and honest picture.
The r24 AI system continuously monitors gaming patterns and will send proactive alerts to players showing signs of risk, before issues become more serious.
All information related to your responsible gaming — including self-exclusion requests — is handled with full confidentiality and is not shared with any external party.
Responsible gaming requests such as self-exclusion and account limits are processed with the highest priority — at any time, day or night, seven days a week.
The r24 responsible gaming program is regularly updated in line with the latest industry standards and player feedback. We are always looking for new ways to improve protection and support for all our players.