Privacy Policy r24 — Personal Data Protection for Malaysian Players

1. Introduction and Privacy Commitment of r24

R24 ("we", "the Company") understands that privacy is more than a legal requirement — it is the foundation of trust between a platform and its players. This Privacy Policy transparently explains how we handle your personal data when you use the r24.pro website and all related services.

This document is to be read together with Terms and Conditions us and forms part of the overall agreement between you and r24. By registering an account or using our platform, you confirm that you have read and understood this Privacy Policy.

We review and update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date of the latest update will always be displayed at the top of this document.

2. Types of Personal Data We Collect

R24 only collects data necessary to provide players with a safe, fair, and quality service. Below is a summary of the data we collect and its sources:

3. How We Use Your Data

Every piece of data we collect is used on the basis of a clear and lawful purpose. r24 does not process your personal data for any purpose other than those stated below:

• Account management: Creating, verifying and maintaining your player account, including the KYC process and age verification.
• Transaction processing: Processing deposits, withdrawals and all financial transactions securely using an integrated encryption system.
• Service provision: Enabling you to access all games, promotions and r24 platform features seamlessly.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering and unauthorized access to your account.
• Customer support: Responding to inquiries, resolving complaints and improving the quality of our support service.
• Legal compliance: Meeting obligations under PDPA 2010, AML regulations and other reporting requirements imposed by the authorities.
• Marketing communications: Sending promotional information and exclusive offers — only to players who have given their consent.
• Platform improvements: Analyzing usage patterns to improve the gaming experience and the platform's technical performance.

4. Data Sharing and Disclosure

R24 does not sell your personal data. We only share your information in the following limited circumstances:

• Third-party service providers: Technical partners such as game software providers, payment gateways and cloud service providers who help us operate the platform. All third parties are bound by strict confidentiality agreements and are only permitted to process data for purposes we specify.
• Legal requirements: When required by law, court order, or official request from relevant authorities including financial crime prevention agencies.
• Protection of r24's rights: When necessary to protect the rights, property, or safety of r24, our players, or the public from fraudulent or criminal activity.
• Business transfers: In the event of a merger, acquisition or sale of company assets, player data may be transferred to the receiving entity — with appropriate notice given to players.

5. Data Security and Protection Measures

We invest seriously in security infrastructure to ensure your personal and financial data is always protected. Here are the security layers we use:

• 256-bit SSL encryption: All data transmitted between your device and r24 servers is encrypted using the latest TLS protocol, rendering any interception attempt completely useless.
• Data-at-rest encryption: Sensitive data stored in our databases is also encrypted — including financial information and KYC documents.
• Layered access controls: Only authorised staff with specific job requirements are permitted to access player personal data, and all access is logged for audit purposes.
• 24/7 monitoring: Our systems are continuously monitored to detect any unusual activity or intrusion attempts.
• Regular security testing: Penetration testing and independent security audits are conducted regularly by external security experts.
• Two-factor authentication (2FA): Players can activate two-factor authentication for an additional layer of protection on their account.

6. Cookies and Tracking Technologies

R24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain functions of the r24 platform, including login capability.

7. Your Privacy Rights as a Player

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the r24 support team. We will process your request within 21 business days. In some cases, we may need to verify your identity before proceeding with the request.

8. Data Retention Period

R24 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active plus 5 years after account closure — in accordance with AML regulatory requirements.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's accounting and financial regulatory requirements.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support communication logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Technical data and server logs: Retained for a maximum of 12 months for security and technical debugging purposes.

When data is no longer required, it will be securely deleted or anonymised using methods that comply with recognised information security standards.

9. Child Protection

The r24 platform is restricted to individuals aged 18 years and above only. We do not intentionally collect or process personal data of minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the r24 Data Protection Officer (DPO) team is ready to assist.

• Email: [email protected]
• Live Chat: Available 24/7 via the r24 platform
• Response time: We are committed to responding to all privacy-related inquiries within 5 business days.

You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated and we have failed to resolve your concern satisfactorily.